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 Shipping

 

moss is couture skincare made in micro-batches by a small subset of extraordinary humans.

Due to this unique set of circumstances, depending on order volume, your orders may not ship next day.

We strive to ship within 5 business days of receiving your order, but during promotions, holidays and sick/travel days, orders may (very rarely, but it is possible) ship up to 2 weeks after placement.

We will do our best to notify you and help set expectations if this is the case.

Thank you for understanding and supporting small business and healthy work/life practices.

 

USA Shipping

 

Shipping is free for all orders $95 and over. (Note – please select this option at checkout – it is not the default.) 

Your order will ship between 1 and 5 business days after placement (unless it is backed-ordered or pre-ordered).

We via first class if it is under 1 pound and via priority if it is over 1 pound. Unfortunately expedited shipping  is not an option at this time.

 

INTERNATIONAL (includes Canada) Shipping

 

Shipping is flat rate via first class mail.

If you do not see your country in the list of countries we ship to, we invite you to email us and we will work with you to add your country if possible.

We cannot guarantee tracking info for certain destinations.

Please note, there is a certain amount of risk associated with shipping internationally.

moss is a skincare company, not a parcel logistics company, and cannot be held responsible for how dependable the post office is in your country.

Since we do not ship with an international parcel logistics service like UPS or FedEx, once the package departs the US, it is in the hands of your country’s postal system.

Please note, parcels do get lost and delayed OFTEN. 

Packages may experience delays of over a month. Packages may get lost and never arrive.

 

Important

 

Because we are a small company, we cannot afford to replace lost or stolen packages. Please order at your own risk. 

Once a package has departed the USA, it is your responsibility to contact your local post to address delays and possible package loss.

At this time, we cannot change any info regarding customs declarations.

 

Tracking

 

If tracking info is available for your order, you will receive an email when the order ships with all the info. Please give USPS 24-48 hours to activate the tracking info – if the tracking does not work, try again in 24 hours.

Unfortunately, not all orders have tracking info. For some international orders a tracking number simply does not exist.

Order with Confidence
Complimentary Shipping Insurance with Email List Subscription

For USA customers only. With shipping insurance, if a package is lost or stolen, we will replace it for free!* Please note, you must be an active subscriber** to the email list to qualify.

*If moss or the post office are at fault. If the user is at fault (wrong or incomplete address input or other user error) we cannot guarantee shipping insurance. 

**Active subscribers are currently subscribed to the moss email list and have opened at least one moss email within the last 12 weeks from the current date.

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