moss is couture skincare made in micro-batches by a small subset of extraordinary humans.
Due to this unique set of circumstances, depending on order volume, your orders may not ship next day.
We strive to ship within 5 business days of receiving your order, but during promotions, holidays and sick/travel days, orders may (very rarely, but it is possible) ship up to 2 weeks after placement.
We will do our best to notify you and help set expectations if this is the case.
Thank you for understanding and supporting small business and healthy work/life practices.
Shipping is free for all orders $95 and over.
Your order will ship between 1 and 5 business days after placement (unless it is backed-ordered or pre-ordered).
We via first class if it is under 1 pound and via priority if it is over 1 pound. Unfortunately expedited shipping is not an option at this time.
Packages that are uninsured cannot be replaced if lost or stolen, but if merchandise breaks in transit, we will send a replacement – simply email us a photograph of the damage so we can place a claim with USPS.
We recommend insuring your order for the best experience.
INTERNATIONAL (includes Canada) Shipping
Shipping is flat rate via first class mail.
We cannot guarantee tracking info for certain destinations.
Please note, there is a certain amount of risk associated with shipping internationally.
moss is a skincare company, not a parcel logistics company, and cannot be held responsible for how dependable the post office is in your country.
Since we do not ship with an international parcel logistics service like UPS or FedEx, once the package departs the USA, it is in the hands of your country’s postal system.
Please note, parcels do get lost and delayed OFTEN.
Packages may experience delays of over a month. Packages may get lost and never arrive.
It is highly recommended you choose INSURED shipping at checkout. Insured shipping means if your package is lost or stolen, in certain cases, we can send a replacement.
Because we are a small company, we cannot afford to replace lost or stolen packages that have shipped without insurance. We strongly recommend choosing INSURED shipping at checkout.
Once a package has departed the USA, it is your responsibility to contact your local post to address delays and possible package loss.
At this time, we cannot change any info regarding customs declarations. Our shipping system populates that information automatically. It is a felony to misrepresent package contents and endangers our employees and our business. Thank you for understanding.
Large Monetary Orders
International shipping costs are expensive. For orders over $299, please select the appropriate shipping option at checkout. If the “Orders over $299” Shipping option is not selected, we cannot ship the order and it will automatically be cancelled and refunded (you will receive an email explaining why).
If tracking info is available for your order, you will receive an email when the order ships with all the info. Please give USPS 24-48 hours to activate the tracking info – if the tracking does not work, try again in 24 hours.
Unfortunately, not all orders have tracking info. For some international orders a tracking number simply does not exist.