As is standard in this industry, we unfortunately, we do not accept returns or offer refunds/exchanges UNLESS the item has been damaged in transit or has a clear formulation defect.
If you have sensitive skin or are unsure about a purchase PLEASE sample with our travel sizes first, to make sure you get a solution suitable for your unique skin.
Tiny samples are not offered because they do not last long enough to experience the full benefits of our potent and results-oriented skincare. Healing your skin is a commitment that requires consistent long term usage.
Please DO NOT send merchandise back to moss without initiating a return via email contact first – it cannot be accepted/processed without a valid RA number. Returns without a valid RA number will not be processed or refunded.
Please note, we cannot replace products perceived as damaged by long exposure to heat. If you are shopping/shipping in the summer, please make sure your package has a cool destination or is immediately received.
All returns are refunded minus a 25% restocking fee. This is to cover all processing involved with the original order and the return.
Once you have received an RA #, we must receive your return within a month from the RA # issue date, otherwise the return is no longer valid.
To initiate a return request, please email info@mosskincare.com. We will be in touch with you within 2 business days.
REBEL SKINCARE FOR REBEL SKIN.
BREAKING FORMULATION NORMS, FORMULATING BREAKTHROUGHS
moss uses a library of over 50 active ingredients to banish acne and create radiant skin.
Higher active ingredient percentages and more active ingredients per product compared to others, means we outperform even prescription skincare.
Experience a luxury aqne apothecary.